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Return Policy Page


Return policy.

Our return policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email, sms or call to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your account or original method of payment.

Item Exchange (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: No 16, Okija, Mile 1 Diobu, Rivers State. Nigeria.

When returning an item, ensure all seals, tags and accessories are left intact and item is in its original packaging. We recommend that you keep the original carton and packaging material for a smooth and easy return.

To return your product, you should waybill your product to the address below:

No 12 Okija street, Mile 1 diobu, Portharcourt Rivers state.

You will be responsible for paying for your own shipping costs for returning your item.

Find below the table showing what you can return
Chifrando offers a 7 day return window for items that meet the requirements for return. Please contact us via any of our contact channels within seven days of delivery and we will ensure you get resolution


I Changed My Mind

Damage / Broken

Product unused, Complaint must be laid within 24 hours.

No refund of money customer have to exchange product

Product has visible damage, return will be authorized after validation. Complaint must be laid within 24 hours.

Lights and Lighting

Consumer Appliances

Sockets and Extentions


Items not eligible for Returns
1. Products that have been altered from their original or opened by an authorized personnel without permission.

2. Products with obvious signs of use: Any item not in its original condition, is damaged or missing parts for reasons not due to our error

3. Any item that is returned more than 7 days after delivery

Frequently Asked Questions (FAQs)

Q: How do I request to return an item?
Please call us on +2349069702218 or send an email to [email protected]. You can also chat us on Whatsapp +2349069702218.

Q: How do I return an item?
After your claim has been validated (after sending a video clip or picture of the item delivered), a return would be authorized for the item to be returned.

Q: Can my item be retrieved?
Yes. A retrieval can be approved only for validated complaints of wrong, damaged items.

Q: Do I have to return the gift when I return a product?
Yes, any free gift must also be returned.

Q: How do I track my return status?
We will keep you updated by email, call and SMS about the status of your return.

Q: Once return of my package is done, how long will it take to be refunded?
Depending on the complaint, the item will be replaced with a new one or a refund would be made to your bank account after claim on defect is validated

Q:Can I return my item after the stated returns timeline?
You will not be able to return after 7 days.

Q: Why was my item redelivered to me instead of a refund?
Returned items will be redelivered to you if we cannot validate your reason for returning it. For example, a fan returned for not working will be tested extensively and if the claim is not validated, (fan works properly) the item will be returned to you

NB: When returning an item, ensure all seals, tags and accessories are left intact and the item is in its original packaging. otherwise, your return will be invalid.

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