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Return Policy Page
Return Policy
We want your shopping experience to be simple, transparent and worry-free.
Return period and conditions
You may request a return within 7 days after delivery where the item meets the applicable return conditions.
- No returns will be accepted after the applicable return period.
- The item must be unused.
- The item should remain in its original packaging.
- Seals, tags and accessories should remain intact where applicable.
- Visible damage should be reported within 24 hours.
- Validation may be required before the item is sent back.
Refunds
Where a return qualifies for a refund, the returned item will be reviewed and the refund will be processed according to the applicable return conditions.
Item exchange
Where applicable, an eligible product may be exchanged after the returned item has been validated.
How to request a return
Contact Chifrando within the applicable return period.
Tell us the order details and the reason for the return.
Our team will review the request and advise you on the next steps.
The applicable refund, exchange or other resolution will then be completed.
Shipping & return addresses
No 12 Okija Street, Mile 1 Diobu, Port Harcourt, Rivers State.
Alcore Plaza, Alaba International Market, Lagos State.
What you can return
| Reason | Product | Can Return |
|---|---|---|
| I changed my mind | All product categories | ✘ NO |
| Size is correct but doesn't fit as expected | Eligible product categories | ✓ YES |
| Item stopped working well after usage | Eligible product categories, subject to inspection and validation | REVIEW |
| Damage / Broken | Eligible product categories | ✓ YES |
| Item received broken or defective | All product categories, subject to validation | ✓ YES |
| Packaging was damaged | All product categories, subject to validation | REVIEW |
| Item received with missing parts or accessories | All product categories, subject to validation | REVIEW |
| Wrong item / colour / size / model | Eligible product categories | ✓ YES |
Items not eligible
- Items altered or opened without permission.
- Items showing obvious signs of use, damage or missing parts that were not caused by Chifrando.
- Items returned more than 7 days after delivery.
Frequently Asked Questions
Need help with a return?
Contact Chifrando within the applicable return period and our team will guide you through the process.
Chifrando is Nigeria’s number one electrical online Shopping destination. We pride ourselves in having everything you could possibly need for your building projects at the best prices than anywhere else.
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