At Chifrando, we want you to have a positive experience every time you shop with us. Occasionally though, we know you may want to return items you have purchased. This Return & Refund Policy sets out our conditions for accepting returns and issuing refunds for items purchased on Chifrando. It also sets out when we will not accept returns or issue refunds.

7-Day Return Window

Most eligible items can be returned within 7 days after delivery.

✓

Original Condition

Items should be unused, complete and in their original packaging.

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Validated Returns

Returns involving defects, damage or wrong items are subject to validation.

Return period and conditions

Subject to the rules set out in this Return & Refund Policy, Chifrando offers returns for most eligible items within 7 days after delivery.

We do not accept returns for any reason after the applicable return period has lapsed.

The item must be unused and in the same condition that you received it.
The item must be in its original packaging.
All seals, tags and accessories should remain intact.
Complaints concerning visible damage should be made within 24 hours of delivery.
Returns must be validated before an item is sent back where validation is required.

Refunds & item exchange

Refunds

Once your return is received and inspected, we will notify you by email, SMS or phone call that we have received your returned item.

We will also notify you whether your refund has been approved or rejected.

If approved, the refund will be processed according to the circumstances of the complaint and the agreed resolution.

Item Exchange

We replace items where the return is approved, particularly where an item is defective, damaged, wrong or otherwise qualifies under this policy.

If you need to exchange an eligible item for the same item, please contact us before sending the item back.

How to request a return

Contact Chifrando within the applicable return period.
Provide your order details and explain the reason for the return.
Send a picture or video of the item where requested so the complaint can be validated.
Wait for return authorization before sending the item back where authorization is required.
Package the item securely with its original packaging, accessories, seals and tags.

Shipping & return addresses

To return an authorized item, you should waybill your product to the appropriate Chifrando branch below.

Port Harcourt

No 12 Okija Street,
Mile 1 Diobu,
Port Harcourt, Rivers State.

Lagos

Alcore Plaza,
Alaba International Market,
Lagos State.

You will be responsible for paying your own shipping costs for returning your item unless otherwise agreed by Chifrando.

When returning an item, ensure all seals, tags and accessories are left intact and the item is in its original packaging. We recommend keeping the original carton and packaging materials for a smooth and easy return.

What you can return

Chifrando offers a 7-day return window for items that meet the requirements for return. Please contact us through any of our contact channels within seven days of delivery so we can review your claim and provide a resolution.

Reason for Return	Product Category	Can Return
I changed my mind Product must be unused and complaint must be made within 24 hours where applicable. No refund of money; customer will have to exchange the product where approved.	All product categories	✘ NO
Size is correct but doesn't fit as expected	Eligible product categories	✓ YES
Item stopped working well after usage	Eligible product categories, subject to inspection and validation	REVIEW
Damage / Broken Product has visible damage. Return will be authorized after validation. Complaint must be made within 24 hours.	Eligible product categories	✓ YES
Item received broken or defective	All product categories, subject to validation	✓ YES
Packaging was damaged	All product categories, subject to validation	REVIEW
Item received with missing parts or accessories	All product categories, subject to validation	REVIEW
Wrong item / colour / size / model	Eligible product categories	✓ YES

Items not eligible for returns

Products that have been altered from their original condition or opened by an unauthorized person without permission.
Products with obvious signs of use. This includes any item that is not in its original condition, is damaged or is missing parts for reasons not due to our error.
Any item returned more than 7 days after delivery.

Frequently Asked Questions

Q: How do I request to return an item?

Please call us on +2349069702218 or send an email to [email protected]. You can also chat with us on WhatsApp at +2349069702218.

Q: How do I return an item?

After your claim has been validated, including after receiving a video clip or picture of the item delivered where required, a return may be authorized for the item to be returned.

Q: Can my item be retrieved?

Yes. Retrieval can be approved for validated complaints involving wrong or damaged items, subject to Chifrando's return process.

Q: Do I have to return the gift when I return a product?

Yes. Any free gift received with the order must also be returned where the product return requires it.

Q: How do I track my return status?

We will keep you updated by email, phone call and SMS about the status of your return.

Q: Once my return is completed, how long will it take to be refunded?

Depending on the complaint and the result of the validation, the item may be replaced with a new one or a refund may be made to your bank account after the claim has been validated.

Q: Can I return my item after the stated return timeline?

No. Items cannot be returned after the applicable 7-day return period has elapsed.

Q: Why was my item redelivered to me instead of a refund?

Returned items may be redelivered to you if we cannot validate the reason for returning them. For example, a fan returned because it was reported as not working may be tested extensively. If the claim is not validated and the fan is found to be working properly, the item may be returned to you.

NB: Important return requirement

When returning an item, ensure all seals, tags and accessories are left intact and the item is in its original packaging. Otherwise, your return may be considered invalid.

Need help with a return?

Contact Chifrando within the applicable return period and our team will guide you through the process.

Call +2349069702218 Email Us WhatsApp

Return Policy Page