At Chifrando, we want you to have a positive experience every time you shop with us. Occasionally though, we know you may want to return items you have purchased. This Returns Refunds Policy sets out our conditions for accepting returns and issuing refunds for items purchased on Chifrando, It also sets out when we will not accept returns or issue refunds.

Return period and conditions for acceptance of returns

Subject to the rules set out in this Returns; Refunds Policy, sellers on Jumia offer returns for most items within 7 days post delivery. We do not accept returns, for any reason whatsoever, after the returns period has lapsed. 

Our return policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email, sms or call to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your account or original method of payment.

Item Exchange (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: No 16, Okija, Mile 1 Diobu, Rivers State. Nigeria.

Items not eligible for Returns