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Term Conditions Page

By signing up for, or using the chifrando services you are agreeing to be bound by the following terms and conditions. The services offered by chifrando under the Terms of Service include various products and services to help you buy goods whether Online or Offline.

1. Introduction

Chifrando technology Services Nigeria Limited ("chifrando" or "we") operates an ecommerce platform consisting of a website and mobile application ("marketplace"), together with supporting Service providers and Real estate, for the sale and purchase of consumer products in Nigeria ("territory").

These general terms and conditions shall apply to buyers on the marketplace and shall govern your use of the marketplace and related services.

By using our marketplace, you accept these general terms and conditions in full. If you disagree with these general terms and conditions or any part of these general terms and conditions, you must not use our marketplace.

If you use our marketplace in the course of a business or other organizational project, then by so doing you:

confirm that you have obtained the necessary authority to agree to these general terms and conditions;

bind both yourself and the person, company or other legal entity that operates that business or organizational project, to these general terms and conditions; and

agree that "you" in these general terms and conditions shall reference both the individual user and the relevant person, company or legal entity unless the context requires otherwise.

2. Registration and account

You may not register with our marketplace if you are under 18 years of age (by using our marketplace or agreeing to these general terms and conditions, you warrant and represent to us that you are at least 18 years of age).

You may register for an account with our marketplace by completing and submitting the registration form on our marketplace

You represent and warrant that all information provided in the registration form is complete and accurate.

If you register for an account with our marketplace, you will be asked to provide an email address and password and you agree to:

3. keep your password confidential;

notify us in writing immediately (using our contact details provided at section 15) if you become aware of any disclosure of your password;

And be responsible for any activity on our marketplace arising out of any failure to keep your password confidential, and that you may be held liable for any losses arising out of such a failure.

Your account shall be used exclusively by you and you shall not transfer your account to any third party. If you authorize any third party to manage your account on your behalf this shall be at your own risk.

We may suspend or cancel your account, and/or edit your account details, at any time in our sole discretion and without notice or explanation, providing that if we cancel any products or services you have paid for but not received, and you have not breached these general terms and conditions, we will refund you in respect of the same.

4. Terms and conditions of sale

You acknowledge and agree that:

the marketplace provides an online location buyers to purchase products;

the price for a product will be as stated in the relevant product listing;

the price for the product must include all taxes and comply with applicable laws in force from time to time;

delivery charges, packaging charges, handling charges, administrative charges, insurance costs, other ancillary costs and charges, will only be payable by the buyer if this is expressly and clearly stated in the product listing;

products must be of satisfactory quality, fit and safe for any purpose specified in, and conform in all material respects to, the product listing and any other description of the products supplied or made available by the seller to the buyer.

5.  Returns and refunds

Returns of products by buyers and acceptance of returned products by sellers shall be managed by us in accordance with the returns page on the marketplace, as may be amended from time to time. Acceptance of returns shall be in our discretion, subject to compliance with applicable laws of the territory

Refunds in respect of returned products shall be managed in accordance with the refunds page on the marketplace, as may be amended from time to time. Our rules on refunds shall be exercised in our discretion, subject to applicable laws of the territory. We may offer refunds, in our discretion:

Changes to our returns page or refunds page shall be effective in respect of all purchases made from the date of publication of the change on our website.

6. Payments

You must make payments due under these general terms and conditions in accordance with the Payments Information and Guidelines on the marketplace.

7. Indemnification

You hereby indemnify us, and undertake to keep us indemnified, against:

any and all losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to any third party in settlement of a claim or dispute) incurred or suffered by us and arising directly or indirectly out of your use of our marketplace or any breach by you of any provision of these general terms and conditions or the chifrando codes, policies or guidelines; and

any VAT liability or other tax liability that we may incur in relation to any sale, supply or purchase made through our marketplace, where that liability arises out of your failure to pay, withhold, declare or register to pay any VAT or other tax properly due in any jurisdiction.

8. Product and Service Description tries to be as accurate as possible.However, does not warrant that product or service description or other content of this site is accurate, complete, reliable, current, or error-free. If a product or service offered on itself is not as described, your sole remedy is to return it in unused condition.

9. Pricing and Typographical error

If comes across any difference in pricing resulting from typographic errors with regards to pricing or product/service information, shall have the right to rectify the same or cancel the order(s) and refund monies, if any, collected from the customer within 10-15 business days of such corrective action taken. The mode of refund will be the same as at the time of placing the order. Cash on Delivery order refunds will be done by cheque.

10. Cancellation of order reserves the right to cancel any order without any explanation for doing so, under situation where is not able to meet the requirement of the order placed or order so placed/cancelled does not comply with the policy or for any reason. However, will ensure that any communication of cancellation of an order is intimated within appropriate time to the concerned person and any applicable refund, will be made in reasonable time.

11. Formation of Contract:

An order remain a request and can only be valid when part/full payment is paid through any of our payment options and can only be treated when part/full payment is confirmed into our account or received by a staff at our pickup venue office only.

We advice detail information of your address be provided to enable use deliver your items fast to avoid further delay or misinterpretation of the city or town of location of buyer, in a situation where such detailed is not provided, we stand not to be blame in delay of your goods that may be experienced.

12. Payment and Pricing:

Due to circumstances beyond our control unknown to us about the prices showed for any item in error or not visible enough correctly on the website, it's our statutory duty to accept an order, cancel or refuse to honor a purchase request on that mispriced item even when payment have been made into our account or office, within 24 hours your refund will be paid back to you and a notification will be sent in this regards.

13. Use of coupon Codes:

We accept coupon codes place for promotional services on our website which grant you more privilege to order goods at a discounted rate, you can also take advantage of our very discounted rate offered only to Esteem customers. Please note also our coupon codes for promotional offer cannot be replace for cash and we have statutory right to make a voucher code invalid at any time.

14. Accessibility of Website:

We have all the full right to bring down the entire website if need be for maintenance, update or due to down time from the host company or server side fault that is beyond our control without permission from user's, during any of these period your cooperation and patent will be appreciated, it is our duties to ensure our website can be access 24/7 without queue or delay.

15. Means of Communication:

Our means of communication will only primarily remain legitimate through;

Email: [email protected] 

Call: +2349069702218

WhatsApp: +2349069702218

16. Our company details

The marketplace is operated by chifrando technology Services Nigeria Limited. We are registered in Nigeria under registration number RC 1034513, and our head office is at No 16 Mile 1 diobu, Portharcourt, Rivers State. You can contact us by using our marketplace contact form

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