Chifrando FAQ

faq

CHIFRANDO CUSTOMER HELP

How can we
help you?

Yes. Chifrando supplies customers who need electrical products in bulk for projects, businesses, estates, construction and other large purchases.

For bulk purchases, contact us on +234 906 970 2218 or email [email protected] .

Standard delivery is generally around 2 days, but delivery time can vary depending on your location, product availability and logistics conditions.

Where available, the product page will show the estimated delivery information for the item.

Chifrando currently delivers to addresses within Nigeria. You can place an order from anywhere, but the delivery address must be in Nigeria.

Yes. Chifrando is committed to supplying genuine, original and quality electrical and electronics products from trusted sources and brands.

You can browse products through the categories on the Chifrando website or use the search bar to search by product name, type, brand or other relevant terms.

Select the product you want, choose any required options such as size, wattage or colour, and add it to your cart.

Review your cart, proceed to checkout, enter your delivery details, select the available delivery and payment option, then confirm your order.

If you need help placing an order, you can contact Chifrando customer support.

Chifrando aims to make all applicable charges clear before you complete your purchase. Review the order summary and delivery charges before confirming your order.

Delivery charges depend on the delivery address, product, order size and logistics arrangement. Applicable delivery charges are communicated during the ordering process.

Check that all required product options, such as size, colour or wattage, have been selected.

The product may also be temporarily out of stock. If you still cannot add the item, contact us for assistance.

Most eligible products can be returned within the applicable return period, subject to Chifrando's return policy.

Items should generally be unused and returned with their original packaging, accessories, seals and tags where applicable.

No. Where applicable, you can request a return for the specific item or quantity that qualifies for return rather than returning your entire order.

Yes. Where a return requires the associated free gift, accessory or promotional item to be returned, it should be included with the returned order.

Returned products are inspected before a return or refund is processed. If the stated return reason cannot be verified after inspection, the item may be sent back to the customer instead of being refunded.

We're sorry if you received an incorrect item. Contact Chifrando customer support as soon as possible so we can review the order and arrange the appropriate return or replacement.

Available payment options may include bank transfer, debit or credit card and online payment options such as Paystack or Flutterwave, depending on what is available at checkout.

At checkout, select the available card payment option, such as Paystack or Flutterwave, and follow the instructions provided by the payment provider.

Your card number is the long number printed on your card, usually 16 digits. The expiry date shows when the card expires, while the CVV is the security code printed on the card.

Never share your CVV, PIN or OTP with another person, including someone claiming to be a Chifrando representative.

3D Secure is an additional security step used by some banks and card providers for online payments. You may receive a one-time password (OTP) from your bank or card issuer to authorise the transaction.

Make sure your card supports online payments and has sufficient funds or available spending limit.

If the problem continues, contact your bank or card provider. You can also try another available payment method.

You do not necessarily need an account to get help from Chifrando or make an enquiry. Where the website checkout requests account information, follow the checkout instructions provided.

On the login page, select the Forgot Password option and follow the instructions sent to your registered email address.

Pickup may be available depending on the product, location and current pickup arrangements. Contact Chifrando before placing your order if you want to confirm a pickup option.

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Still have questions?

Our team is ready to help you with products, orders, delivery, payments and returns.